Neglect and disregard of a client

On the 28 December 2015 I Zanovuyo Mahintsho submitted an insurance claim with King price insurance after I was involved in a car accident on the 26 December 2015.The incident was reported on the 26th with king price but since that day was on the weekend the claim had to be submitted the following monday 28th.<br> I was attended to by King price agent Florence.Florence told me that the claim was submitted at the end of our conversation and asked me \at what intervals would I like to be updated regarding the progress of my claim,I rep**** that on every second day I wanted to be update.<br> <br> Since I opened the claim I have only spoken to Florence three times.I on the other hand have phone King price numerous times where I was always promised to be contacted back and that has never occurred.<br> I would like to know,what are the expected response and claim finalization times from King price as well as what does a person in my position do.<br> <br> On this 11 February 2016 as I am writing this complaints,I have phoned King price two time and both times I have be informed that Florence is on the phone.<br> <br> This for me is a record low in the history of bad service."