My rating and review is based on today's service because I had a bad experience for the past weeks

My rating and review is based on today's service because I had a bad experience for the past weeks. I called in Monday but my issue wasn't attended till I spoke to Thandeka today she was very helpful and patient. She attended my issue and I got assisted right away if it was possible I'd give her 100⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐