My geyser burst on Christmas eve, a Service Provider was sent through, he replaced the geyser

My geyser burst on Christmas eve, a Service Provider was sent through, he replaced the geyser. I was not informed of the type of geyser I had (the one that burst) and that the manufacturer is liquidated, so tey are going to use another brand. Follow ups were not made, I was te one who kept calling. I kept asking for a report and pictures and they were only sent yesterday afternoon after I threw a fit. I previously asked that they send vettet SP's, the vehicles should be marked. A few minutes ago they sent a Service Provider to do assessment, he is in his shorts, driving a fancy VW Golf. Casual clothes with an excuse that their vehicle is in for repairs King Price is not taking me serious as a client