My concern on this issue is the lack of comprehensive report that doesn't have visual images that identify exactly which item is broken or worn out so I can sort it out on my side

My concern on this issue is the lack of comprehensive report that doesn't have visual images that identify exactly which item is broken or worn out so I can sort it out on my side. I called claims department about my query and the lady I spoke to said no agent or manager is going to help me with my query and I should log a dispute. I believe she was right as even my email was never answered. The matter arrived to Mr Franklin and he handled it with total kindness and took the effort to get the image which claims did not want to share with me. He answered all my questions and I was fully satisfied. Without him saying I should not leave the King Insurance he made me want to stay with King Insurance the way he handled the whole situation.