My claim still not resolved

Good day

This the second time, I am writing to about the same thing on the same company, which clearly states they do not care, I submitted a claim concerning my house content and It was declined with no proper basis, then I disputeed, I was told to send an email to the department so called ***, which I did, the lady by the name Tamira Mohlala responded and said they will come back to me, then waited that 7 days which was told, still nothing, I called yesterday on claims department, I was told, yourcouncil department do not have a direct line I must email them, and they tried to call them, but even King Price claim department couldn't get hold to this Your COUNCIL department and the lady said she will send the email to them so that they will call me and give me few back, so I waited, then today I decided to call again, same thing happened the claims department can't reach this department nor Tamira Mohlala, so if the King price staff strungle to get hold of the department how much more the customers

I really like to know, about the progress of my claim, my husband is due for his diabetes medication and we don't have a place to put it and secondly I read the policy document under home content section there is no such information which I was told by this company. I am very disappointed by King prrice, I even regret why I told my friend about King Price who just joined and took the policy this month My id ***