My claim logged incorrectly with a vehicle i sold 5 years ago and no longer own

I was involved in an accident on 17-October-2022 and immediately logged a claim. This claim was registered on a vehicle i sold 5 years ago and no longer pay premium for. The claim process continued under this incorrect vehicle and i was told a new claim would be opened with the correct details of my current vehicle. Only a month later on 17-November-2022, i was called to be told a new claim has been opened for the mistake KingPrice did on my initial claim and i was informed all the information captured under the incorrect vehicle would be migrated into the new claim.

I have been calling the guy who is handling my claim for weeks now for finalisation of my claim and he constantly tells me the claim is with management as he is done with his process, when i ask why is it just resting with management, neither him or the call center can explain why.

Next week marks 2 months since my claim was logged and I'm still suffering for KingPrice's incompetence when logging my claim. Instead of expediting my claim within their internal processes for their mistake they did, KingPrice is just relaxed about this whole issue.