My car went in to their assessment centre on 10July

My car went in to their assessment centre on 10July. Initially I was told assessment will be done on 11July. Subsequently I was told that assessment is not done on a Friday. When I called on Mon 14July I was told when the assessment is scheduled I will be notified but on the 15july was informed that assessment was done on 10July and this the agent read of the computer. Later on the 15 July I got an email saying assessment will be done on the 17July. Firstly these conflicting reports indicate that agents seem to be confused. Secondly does it take 8 days to appoint an assesser? I hope this is not an indication of the service that I will be receiving during the repairs.