Mr

What a horrible experience I had, after I got an accident in 21 October 2019. I put my claim with king Price and it got approved on the 15 November 2019. Up until now my car is not fixed and I have been calling everyday since then apparently they did pay VW SA and they ordered a part from Germany and when it arrives they found out that it was a wrong part and had to be returned to Germany for the right one,I tried to communicate to VW SA and they are also not willing to help me. Yes I did not have a courtesy vehicle on my cover but now its 4 months and no one is helping, mean while I am paying my premiums every month for a car I don't have, I mean why should I be penalised for the ordering of a wrong part? . It's really Sad . Every time I call I am put on hold till my Airtime finish .