DW
David W

1 reviews | Active since Oct 2016

21 Oct 2016, 11:28

Most Pathetic service and customer care

<p>I have cancelled my policy with King Price on the 05th September 2016. Since then, i have spoken to Neo, Jenny, Grenville,Lungile,Nivasen, Debbie Pretorious, Lebo, Jonathan Pillay and Esmerelda whom have kept on saying that i will receive my refund amount of R573 within 48 hours since 05th Septemebr 2016. Ihave made numerous calls regarding the refund and everytime the consultant tells me to do a follow up in 48 hours if the money does not reflect and has not reflected since</p> <p>This is the most disgusting client service and most pathetic company with no ethics or customer service ethics what so ever as I am still waiting from Septemebr for any one of the above mentioned consultants to call me back. Should i still not received my refund i will take this up to the Onbudsman and disgrace the King Price name as it has no values and the staff make promises to client but do not keep up to it</p> <p>King Price.....Your company, employees , values and service are of the lowest grade ever imaginable.</p> <p> </p> <p>Utterly Disgusted</p> <p>David Williams</p>

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Replies (1)
King Price Insurance
King Price Insurance's reply25 Oct 2016, 14:40
Official

Hi David

We are really sad that you feel that way and wish to apologise for the negative experience. We note that the refund did not go through due to a technical error and proceeded to resolve the matter once you informed us.

Our retentions department was in contact with you to discuss the matter and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.

Royal regards

The kings court