Most Frustrating experience!!!!

Hi King Price, I am sorry I have to use this platform to get assistance, but if its the only way its the only way. I have received multiple mails confirming my claim has been approved, I have also received a mail asking me to review the service received and recommend family and friends and celebrate the authorization, but the workshop you have recommended repair my vehicle will not uplift my vehicle from your GoBid yard because you guys have not sent them the authorization to do so!?? so my car is now sitting in a yard for 3 weeks and I have to try and get you guys to communicate with your own service providers, follow up and send emails... and finally let hello peter know about it, Its a bit frustrating and very bad experience! - What is going on here????

This is the latest email received from Jannine at CK coachworks at 3:30pm today 16 Nov 2022

" Mr Kajee

Apologies for not being able to take your call, my line is extremely busy.

I have still not received an approval for your vehicle repairs.

The best way forward is for you to query with your insurer when they will be approving.

Regards

Jeneane Anand-Naidoo Authorizations "