More than 2 weeks to Authorize a claim!! Disgusted

Well!! KP, You CONTINUE to disappoint me. On 8/03 i posted feedback on here saying that i am disappointed with feedback regarding my car. I then get an email from Sophie Kojoane saying that we should communicate via email. I sent her an email on the 14/03 asking to provide feedback on the status of repair to my car, Sophie then forwards my email to Kirstin Daniels asking to please assist. Well i have still not yet received a call so i contacted the panel beaters myself, they say my car will only be ready in about another week. The problem is that i found out that paperwork was only handed over to them on the 04/03. Why does it take so long to authorize a claim? and why wasn't it mentioned to me on my first initial call to claim, that NCB from previous insurers would be required?? The requirement for NCB is surely something that King price is aware of? If i was told to get those forms earlier on in my claim then maybe i would have my car back by now... The unnecessary delay caused the Panel beaters to get the authorization late which i feel could have been avoided. I have to give the rental car back on 19/03. This is a major inconvenience! I NEED A CAR to get to work!!!