CO
Clifford O
1 reviews | Active since Sept 2018
13 Aug 2019, 09:28
Months notice on cancellation not honoured
In June I cancelled my portable possessions insurance as my premium had increased. I was told that the changes to my policy would only be effective in August as payments are deducted a month in advance and are not adjusted on a pro-rata basis. The payment for July had already been made. In July my laptop was ****** from my car. I filed a claim which was then rejected because my laptop had already been removed from my policy.
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Replies (2)King Price Insurance's replyOfficial
13 Aug 2019, 16:21Hi Clifford
Your complaint has been escalated to management in claims for further review. We note that we did listen to the call of when you had the items removed and you confirmed several times in the call when asked that the items be removed immediately. Further to this the incident occurred after the cancellation of the items from cover hence you did not enjoy cover for them. Claims will be in contact to discuss further.
Your complaint has been escalated to management in claims for further review. We note that we did listen to the call of when you had the items removed and you confirmed several times in the call when asked that the items be removed immediately. Further to this the incident occurred after the cancellation of the items from cover hence you did not enjoy cover for them. Claims will be in contact to discuss further.
King Price Insurance's reply13 Aug 2019, 16:21
Official
Hi Clifford
Your complaint has been escalated to management in claims for further review. We note that we did listen to the call of when you had the items removed and you confirmed several times in the call when asked that the items be removed immediately. Further to this the incident occurred after the cancellation of the items from cover hence you did not enjoy cover for them. Claims will be in contact to discuss further.
Your complaint has been escalated to management in claims for further review. We note that we did listen to the call of when you had the items removed and you confirmed several times in the call when asked that the items be removed immediately. Further to this the incident occurred after the cancellation of the items from cover hence you did not enjoy cover for them. Claims will be in contact to discuss further.
CO
Clifford O's updateReviewer Update
15 Aug 2019, 10:53Thank you for reviewing the matter and settling this dispute speedily. Appreciated.
CO
Clifford O's update15 Aug 2019, 10:53
Reviewer Update
Thank you for reviewing the matter and settling this dispute speedily. Appreciated.
