Monthly savings not worth the trouble

Reported accident on the 17th of Feb. Had to follow up 4 days after towing to find out out what is going on. During the process I constantly had to phone to follow up on the eta's of the parts as the panel beater didn't get any updates as well. 24th of March my app showed that the claim was completed, car repaires and claim closed, when I contacted panel beater they advised that there are still parts outstanding that they are awaiting from King Price. Yet again I phoned and were advised they will contact me. Tuesday followed up again as no feedback or call from King Prive. Panel beater phoned me on Tuesday that parts will be received Wednesday and car will be ready Thursday. Later the evening King Price phoned to confirm the same. Friday I phoned due to no response, only to find out that King Price didn't send the outstanding parts. Phone Friday, no feedback. Phone Saturday in which the repond was the parts division are closed on weekends however will phone me back on Monday. Geuss what no follow up call on Monday. Phone Tuesday and yet again no feedback. How many times must a query be escaled to get an answer? Without a car since 17th Feb. Even if parts had to be imported is states 21 working days for importing parts, we are way past that. What must one do to get feedback and my car repaired which I have had covered with you since 2021 without any accident claims. I may have saved on monthy premiums but all that savings and more has been spent on alternative transport during this month and half and still couting not to mention that the inconvenience is definately not worth it. No service, no feedback, no nothing.