KW
Krishnie W
1 reviews | Active since Jan 2016
02 Mar 2022, 09:33
Misrepresentation incorrect debits. Implementing and canceling policies without authority. poluc
I requested a change in my husband's policy to myself. I was quoted a price which, due to unforseen circumstances i did not confirm any cancellation or acceptance. 2 days later we were debited for a further amount despite the premium being paid for February. I now find out my husbands policy is cancelled a policy activated in my name at a higher premium that quoted. Including an annual increase effective 1 April 2022.
No authority to do anything but debits are being effected!!!
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King Price Insurance's replyOfficial
03 Mar 2022, 10:01 Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our client care department has been in contact to discuss your concerns and the way forward. Should you require any further information kindly contact King Price directly.
King Price Insurance's reply03 Mar 2022, 10:01
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our client care department has been in contact to discuss your concerns and the way forward. Should you require any further information kindly contact King Price directly.