Milage update process is driving me away

Every month for the last 5 months the Chilli insurance functionality on the King Price app does not work. I have reinstalled the app and updated the app before every attempt but when you press upload it just hangs and does not do the upload. I've been assisted every month on WhatsApp by support staff who are not at all sympathetic and does not care that this is a repeated frustration. The last one informed me that I can upload the milage on the website. I did so this month after the newly updated app once again did not work. The functionality on the website can only be done from a phone or tablet because it requires you to take a photo. You cannot zoom when you take a photo because the shutter button to take the photo is part of the image and you zoom past it when you try. This is not smart design. Every month I have to struggle with this and the aggravation is getting the better of me. The lack of follow up or correction or even acknowledgement of the problem from Kingprice is what makes this process even worse.

The "penalty" for not uploading is that they assume you drove 2500km in the month and then charge you about R500 more that month. The anxiety this causes is enough to have me shopping around for a new insurer for the first time since Kingprice started and I joined as one of their first customers.

Update: I uploaded the milage via the website today and an hour later got another reminder via sms to urgently update the milage. This was after I got the sms to say the milage update was received.