MESSED UP INSURANCE AND INCOMPETANT STAFF.

MY CAR WAS SENT IN FOR A ASSESSMENT AS I BUMPED MY SUMP AND WAS LEAKING OIL.I GOT A EMAIL FROM KING PRICE STATING MY ASSESSMENT WAS DONE AND THEY HAVE THE DAMAGE REPORT. THEN ANOTHER EMAIL TO SAY ITS A WRAP. PLEASE NOTE THAT I GAVE KING PRICE MY NUMBER 4 TIMES TO CHANGE ON THEIR SYSTEM,BUT NO ONEW BOTHERED TO UPDATE IT. I RECEIVED NO CALLS FOR +- 3WEEKS AND YET NOTES WERE MADE ON THEIR SYSTEMS STATING THEY SPOKE TO ME....YOUR CLAIM HAS BEEN FINALISED.CAR WAS SENT TO ULTIMATE CARS FOR REPAIRS AND WAS TOLD THE REPAIRS WAS +-R29000.00. I CALLED ULTIMATE CARS AND WAS TOLD THAT THE CAR WOULD BE READY IN 1 AND HALF WEEKS TIME.(06/07/2018) I CALLED ULTIMATE CARS ON Friday THE 20/07/2018 AND WAS TOLD THAT THE CAR WAS STANDING FOR A WEEK AND THAT MY INSURANCE WAS SUPPOSE TO CONTACT ME AND ADVISE THAT THE CAR'S ENGINE WAS SEIZED AND WOULD BE A WRITE OFF.I CALLED KING PRICE TO BE TOLD THAT THE FULL ENGINE WAS ORDERED FROM VOLVO PINETOWN FOR 93K.|(I HAVE A RECORDING OF THIS) LATER GOT A CALL FROM THE SAME LADY M MALETSATSI WHO ADVISED THAT SHE ASSUMED IT WAS APPROVED.... THE GUY WHO ASSESSED MY CAR JARRYD KUYS ALSO CALLED TO SAY HE ADVISED ME OF PROTOCOL IF THE ENGINE SEIZED... ALL LIES.HE WENT ON TO SAY HE HAS A RECORDING,I ASKED FOR IT. LATER JARRYD CALLED AGAIN AND MORE LIES.NOW SOME OTHER GUY MADE NOTES ON THE SYSTEM STATING HE SPOKE TO ME,I ASKED FOR ALL THE RECORDINGS,NOW HE DONT HAVE ANY RECORDINGS OF THE CALLS. I EMAILED HIS SENIOR QUINTIN HERBST, I SENT THE RECORDING OF THEM SAYING ITS APPROVED.HE IGNORED MY RECORDING SENT AND MERELY STATED THE ASSESSMENT WAS COMPLETED AND THEY NEED TO THE DETAILS REGARDING THE ENGINE DAMAGES.. I ASKED HIM WHY WAS THE CAR APPROVED FOR THE REPAIRS AND SENT TO ULTIMATE CARS FOR REPAIRS AND I WAS TOLD +-1 AND HALF WEEKS TO REPAIR,NOW AM TOLD THE ENGINE IS SEIZED BY ULTIMATE CARS. I RECEIVED +-7 CALLS ON FRIDAY THE 20/07/2018 FROM JARRYD,M MALETSATSI AND QUINTIN HIMSELF ALL TRYING TO COVER UP STORIES.QUINTIN ALSO STATED THAT THE WAS NO REPAIRS DONE AND THAT THE CAR NEEDS TO GO TO VOLVO FOR A TEST.I ASKED WHY WAS THE TEST NOT DONE PRIOR TO APPROVAL.HE AVOIDED MY QUESTIONS AND KEPT TRYING TO EXPLAIN HIMSELF OUT OF THE SITUATION.I HAVE NOW GONE TO MY LEGAL TEAM AND AM TOTALLY DISGUSTED IN THE MANNER IN WHICH KING PRICE HAS DEALT WITH MY ASSESSMENT.