LM
Laura M
1 reviews | Active since Feb 2016
05 Jun 2023, 14:56
****mers when its time to pay a claim
When it's time for a phone am told I need to have things that were never disclosed to me on the app when I took out the phone insurance.
Now you want last used report that MTN cannot provide me with and you want the original purchase slip but never mentioned that.
You website wants a 10 digits blacklist number but you know a blacklist number is 8 digits.
I dare you to decline my claim because of last used report and original purchase slip. I will take you to the ombudsman
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Replies (2)
King Price Insurance's replyOfficial
05 Jun 2023, 15:11Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
King Price Insurance's reply05 Jun 2023, 15:11
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
LM
Laura M's updateReviewer Update
06 Jun 2023, 10:43 Am reporting you to the regulator for lying to your customers.
Below article talks about how to claim and does not mention any of the documents, you are now requesting.
https://www.kingprice.co.za/blog/what-to-do-if-your-phones-******/
My policy schedule does not mention it even though the consultant said it does. Policy schedule says for claims over R15,000 and mine is less.
Below article talks about how to claim and does not mention any of the documents, you are now requesting.
https://www.kingprice.co.za/blog/what-to-do-if-your-phones-******/
My policy schedule does not mention it even though the consultant said it does. Policy schedule says for claims over R15,000 and mine is less.
LM
Laura M's update06 Jun 2023, 10:43
Reviewer Update
Am reporting you to the regulator for lying to your customers.
Below article talks about how to claim and does not mention any of the documents, you are now requesting.
https://www.kingprice.co.za/blog/what-to-do-if-your-phones-******/
My policy schedule does not mention it even though the consultant said it does. Policy schedule says for claims over R15,000 and mine is less.
Below article talks about how to claim and does not mention any of the documents, you are now requesting.
https://www.kingprice.co.za/blog/what-to-do-if-your-phones-******/
My policy schedule does not mention it even though the consultant said it does. Policy schedule says for claims over R15,000 and mine is less.