Lying and bad service

Subject: Absolutely Disappointed – Taking My Business Elsewhere

Dear King Price,

After over six years of being a loyal customer, I find it absolutely unacceptable that you are now refusing to cover a burst concealed pipe—something that has always been part of the coverage I signed up for.

Frankly, I’m shocked at how easily you’ve turned your back when it’s your turn to deliver. I’ve paid my premiums on time every single month, without fail, and this is the thanks I get? When I actually need the service I’ve been paying for, you suddenly can’t assist.

It’s clear to me now that loyalty means nothing to King Price. I feel completely let down and taken for granted. This whole experience has been nothing short of frustrating, and quite frankly, insulting.

I’ll be cancelling my policy with immediate effect and taking all my future business elsewhere—to a company that values their clients and doesn’t change the rules when it suits them. The complex insurance and my 4 vehicles insurance will be taken to your competitors who are willing to assist us.