Longest and Worst Tyre Claim

On 15/06/2025 at 0:43am my car hit a pothole and 3 tyres were damaged . My claim was logged immediately by a lovely lady who was very helpful. On 17/06/2025 I called King Price to hear what is the way forward since my car was towed and taken to a towing center. I was told this will be taken as a normal claim and an assessor will be assigned to the claim . An assessor was assigned to asses the car on 24/06/2025 and he provided me with feedback the same day. I then contacted King Price to find out what is the way forward and they told me that the claim had to go for further assessments. Called on 26/06/2025 as there was no communication yet and they advised that Cassius Shabangu will have to contact me. Cassius did contact me and requested further documents from me, of which I supp**** .

On 27/06/2026 I called and I was told that Cassius was not in but further documents were required of which I did submit.

To be honest, everyone who assisted me was friendly and helpful. I would have appreciated better communication from the person handling my claim.

I also do not understand why do I have to wait almost 3 weeks for a tyre claim???? What more if it was something more serious?

I don’t have an alternative vehicle and I depend on this car to take me from point A-B. I’m spending so much in ehailing daily.