Long time customer going elsewhere for better service. I will no longer be loyal to a company that is not loyal to me!

After being a loyal customer of King Price for many years I am very disappointed in the service I received today. I had comprehensive insurance with them since the start as my vehicle was still financed, during lockdown I was not driving my vehicle so I contacted them to relook at the price for the insurance. I was advised that I could change the details to cover theft and write-off on the vehicle which would still be suitable cover for a vehicle that is financed. The vehicle has now been sold and I requested a quote on insurance for the vehicle I am currently driving. I was told that because I changed the insurance from comprehensive to a cheaper alternative because the vehicle was standing in one place for months, that my history for comprehensive insurance has now gone back to 0 and I need to start all over again with much higher premiums. Loyalty means nothing, the fact that I did not claim means nothing.

I will no longer be loyal to a company that is not loyal to me!