lies i say ..LIES!!!!

Fridge freezer broke due to power surge created by our very difunctional Eskom. King **** said I am covered and sent out, in a very speedy time frame, a technician to check. So called technician then stated that, after feeling the back of the fridge only with his hands, that it needs to be re-gassed and this is not covered King **** insurance. Now by no means am I a highly educated person, but something did no feel right about the diagnoses of this fridge that was given by this so-called technician. So, I decided to get a second opinion from another fridge repair company. At my own cost, the second technician, who is obviously qualified, said that the sensor that controls temperature has blowen due to a surge, sensor was replaced and the Fridge freezer is now 100%. I send new report to King **** who then responded, quite some time latter, with a letter and in this letter is a picture of a broken pipe in a fridge saying that this was taken by the so-called technician, this picture is not even of my fridge. What a lie! Lastly due to my inquisitive nature, I never left the side of this so called technician, so hence I can make the Statement of it is all a lie !!!!