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Deborah M

1 reviews | Active since May 2025

22 Jan 2026, 17:05

Lies and Deceit. Left in lurch...No warning

This is the worst insurance in za. I paid 3700 amd more insurance for 8 yrs and it got less, by the yrs as car depreciated but not lower than 3000 even in my 8th year. As i had no insurance for some time as i was out if country and I bought an entry level new BMW abd acceited a referral from my bro. . When I was in Country long enough again. I forgot to change, but I bought another new car 8 yrs later, I got other insurance quotes via bmw for insurance and moved overto a better company by far. A broker contacted me insisting I return to king price when i was ending my insurance for older car a month later. They insisted and kept calling even reduced premiums below the new insurers premiums by R80 and they brought out trust index **** claiming they are best and my other insurer is not reliable as I have 8 yrs claim free with them, they'd pay and loyalty is reward etc. I accepted insurance with them very stupidly as under 2 month later they increased my premiums by 500. I reached out and was gaslit till I said if im not at least paying the same as my previous insurer that I left to come to them again id go back to my previous insurer. I was not well and randomly checking emails and saw they'd terminated my insurance with them and sent a brief junk.msil like mail saying so...that was all. They had not even told me verbally and id gotten no callback as promised onnthe matter. .My car was 3 months old and now without cover and noone even called me to tell me this. I had a few days left of cover. Luckily I got cover fast and cover was awesome cover as KP send so much junk mail abd are so disinterested ...it was even pure chance I saw that email. Im so happy with my new insurer. I even had a claim and they paid with no issues 2 months after I joined, and after claim .my premiums are still lower than what king price Increased to. As for. King Price. I was never happy with them. I was just too lazy to change. I font miss the junk mail how hard it is, to even get help . My new insurer is cheaper and so much better. I only wish id never never used King Price now as the bliss and peace of mind is awesome and I pay less. I dont have to deal with King prices unprofessionalism and unreliability praise God. Best decision they helped me make. And I never had to deal wuth their **** claim process

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Replies (1)
King Price Insurance
King Price Insurance's reply23 Jan 2026, 08:27
Official
Hi Deborah

Here's the thing, like all insurers, we too need to implement policy rerates to keep up the rising costs of parts, labour rates, repairs, inflation etc... Which even we can't ignore!

We are truly sorry to hear that our emails were going to your junk folder of your email account but unfortunately this is something we have no control over. We further note that at that time we did send 3 SMS's and 2 emails regarding your cancellation when you were unreachable telephonically.

Here are one of the SMS's :

2024-06-03 :: SMS
Hi! We tried calling, but we couldn't reach you. Please WhatsApp us on ***or message us on our self-service portal: bit.ly/kpport King Price

Taking the above into account, we are truly sorry your experience with us was less than satisfactory and thank you for your feedback as it helps us improve the way we do things.