1 reviews | Active since Sept 2009
leak repair 10 to 14 days : King Price ...the Jokers at the bottom of SA Insurance
We reported a leak Sunday 15th. We have now been told that at best the plumber should arrive late Thursday 26th. This is 11 days late! This is shockingly poor service and incompetence demonstrated by King Price. Plumber 1 arrives many days late and does not have the equipment to detect the leak. King Price works at a glacially slow pace to appoint a 2nd plumber. Then mysteriously, King Price, in their infinite wisdom, cancels the 2nd plumber. Without explaining, King Price appoints a 3rd plumber who has now told us they will start the leak detection process late Thursday 26th !!
Based on the above and previous experience a 14-day wait for completion is expected here.
In terms of the race to the bottom King Price is winning by far (so the insurer is at rock bottom in a long list of insurers. I do not recall in my 48 years of ever dealing with such abysmal customer service and incompetence.
I have no choice but to resort to a social media campaign tonight to highlight said abysmal customer service & incompetence.
Would I recommend King Price to my friends and family? Not in a million years.
Regards Craig
Does this mean this morning ... clearly not?
Does this mean today?
Tomorrow?
This week?
11 days and counting to repair the leak.....
Will claims advise me they have escalated this to the highest level .....i.e. the plumber has already arrived and fixed my leak?
Take into account that there have been a lot of communications with claims ....but no solid actions.
We need action ....and we need it NOW!
Regards
Craig Kidson
Does this mean this morning ... clearly not?
Does this mean today?
Tomorrow?
This week?
11 days and counting to repair the leak.....
Will claims advise me they have escalated this to the highest level .....i.e. the plumber has already arrived and fixed my leak?
Take into account that there have been a lot of communications with claims ....but no solid actions.
We need action ....and we need it NOW!
Regards
Craig Kidson
Never received this "urgent" promised phone call this afternoon.
You are now sitting on your hands for 11 days and delivering zero customer service.
Please humor me with your next "promise".... you never keep them!
I am truly disturbed at how you select, manage and approve plumbers.
Surely time to reconsider these relationships?
I am furthermore exasperated at the organization and efficiency of your staff. (lack thereof !!)
Have the staff involved in this case received insufficient training or do they simply lack the skill or motivation to execute a task effectively and efficiently?
Maybe you need to consider disciplinary measures.
At this point, I am willing to offer you free consulting advice on how to restructure your organization to deliver a better service to your customer.
Are you not aware that 1 rightfully upset customer is not good for business...
Regards
Craig
Never received this "urgent" promised phone call this afternoon.
You are now sitting on your hands for 11 days and delivering zero customer service.
Please humor me with your next "promise".... you never keep them!
I am truly disturbed at how you select, manage and approve plumbers.
Surely time to reconsider these relationships?
I am furthermore exasperated at the organization and efficiency of your staff. (lack thereof !!)
Have the staff involved in this case received insufficient training or do they simply lack the skill or motivation to execute a task effectively and efficiently?
Maybe you need to consider disciplinary measures.
At this point, I am willing to offer you free consulting advice on how to restructure your organization to deliver a better service to your customer.
Are you not aware that 1 rightfully upset customer is not good for business...
Regards
Craig