LAPTOP COVERED UNDER HOME CONTENTS

Good Day, My husband's laptop fell from the table as the power cord got tangled with the chair he was sitting on, damaging the corner of the laptop. When I wanted to claim under the Home Contents, the King Price Agent 'Kumbuso did not even listen to what happened and said straight away that the laptop was not covered. I phoned King Price on the 4th day since lodging the claim and my husband spoke to Sonja who came with the same story that the laptop is not covered. My husband explained to her that the King Price specifies the following information on their website and I quote:- "What's covered by home contents" We say that if you take the roof off your home and turn it upside down, then what falls out = your home contents. On the same website King Price specify the following and I quote:- "What's not covered by home contents insurance" Laptops and other things that are ****** or damaged while you're not at home. According to me we were at home when the laptop was damaged and based on King Prices adverti*****t they will have to replace the damaged laptop. As a reputable business like King Price, you cannot make a statement as specified above and then refuse to address the claim. I don't want to take any further action but if I don't get a satisfactory solution for this claim, I will have to approach the National Consumer Commission and the Ombudsman for Short Term Insurance to get this issue resolved. I trust King Price will do the honest thing and fulfill their promise as advertised on their website. King Price is very quick to take your money but when there is a claim the Agents always try to evade their responsibility.