Lack of transparency

I lodged a claim to replace my windscreen. Their service provider sent me an invoice for the excess amount (which was hiked without my knowledge.)

I asked King Price for full disclosure of what portion of the job they were paying for, 2 days and countless calls later there was reluctance to give me the requested information - including reluctance from management.

There is no transparency about how claims are calculated and what portion the insurance is paying. The only information they are willing to share is how much excess YOU must pay in an invoice from their service provider. It all feels like a collision ****.