Lack of service from King Price insurance

Service level inadequate It has been 3 weeks since claim initialized, I called back after the first week only for them to tell me they await my feedback...I had not even been sent the document to complete in the first place. After this....I have no transparency to what is going on and call in multiple times only to be told they will leave a comment for the person dealing with my claim who is Veronique. She keeps telling me she is running background checks with previous insurers and has now asked to run around and obtain information for her. With all of this delay and lack of service and urgency...she is now asking me to do her/King prices's job. We pay for this service and should be done accordingly. While understandably things take time...this is just poor service delivery...we should not have to be kept waiting while not being in the loop...nor should these normal everyday processes take beyond 2 weeks to fix