Lack of service
I went online to try and submit a claim and contacted their live chat to say my details have changed for email and cell, and need to get help to reset my password, been waiting a couple of hours now, and no contact from them. But yet they are always on time to debit my account to get their money,
Looks like it may be time to change insurance companies, cause clearly King Price is not living up to their side of the insurance policy I have taken.
Truly disappointed
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Replies (4)0
Replies (4)
King Price Insurance's replyOfficial
07 Oct 2021, 16:13Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. As per our records you have been in contact with our client care department whom have updated your contact details. We have also requested claims contact you to discuss the claim you wish to register.
King Price Insurance's reply07 Oct 2021, 16:13
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. As per our records you have been in contact with our client care department whom have updated your contact details. We have also requested claims contact you to discuss the claim you wish to register.
's updateReviewer Update
08 Oct 2021, 14:41I rep**** to you yesterday privately, am now posting this publicly.
Your agent called me regarding my claim then transferred me to your supplier who said they would call me in 30 minutes, that was yesterday at 4:16 pm, now almost 24 hours later no return call from them. And your agents never called back to check if the supplier had resolved my query.
I will be taking this up with the Insurance Ombudsman, because it is breach of contract on King Price part,
Your agent called me regarding my claim then transferred me to your supplier who said they would call me in 30 minutes, that was yesterday at 4:16 pm, now almost 24 hours later no return call from them. And your agents never called back to check if the supplier had resolved my query.
I will be taking this up with the Insurance Ombudsman, because it is breach of contract on King Price part,
's update08 Oct 2021, 14:41
Reviewer Update
I rep**** to you yesterday privately, am now posting this publicly.
Your agent called me regarding my claim then transferred me to your supplier who said they would call me in 30 minutes, that was yesterday at 4:16 pm, now almost 24 hours later no return call from them. And your agents never called back to check if the supplier had resolved my query.
I will be taking this up with the Insurance Ombudsman, because it is breach of contract on King Price part,
Your agent called me regarding my claim then transferred me to your supplier who said they would call me in 30 minutes, that was yesterday at 4:16 pm, now almost 24 hours later no return call from them. And your agents never called back to check if the supplier had resolved my query.
I will be taking this up with the Insurance Ombudsman, because it is breach of contract on King Price part,
King Price Insurance's replyOfficial
13 Oct 2021, 15:20Hi Jayseelan
As per our records the service provider and claims have been in contact. Should you require any further assistance in this regard kindly contact King Price directly on *** or email ***
As per our records the service provider and claims have been in contact. Should you require any further assistance in this regard kindly contact King Price directly on *** or email ***
King Price Insurance's reply13 Oct 2021, 15:20
Official
Hi Jayseelan
As per our records the service provider and claims have been in contact. Should you require any further assistance in this regard kindly contact King Price directly on *** or email ***
As per our records the service provider and claims have been in contact. Should you require any further assistance in this regard kindly contact King Price directly on *** or email ***
King Price Insurance's replyOfficial
13 Oct 2021, 16:21Our sincerest apologies for the negative experience.
King Price Insurance's reply13 Oct 2021, 16:21
Official
Our sincerest apologies for the negative experience.