Lack Of Service

Good Day,<br> <br> Yesterday I made a call to roadside assistance, the lady that took my call could not verify my vehicle. She told me that the BMW is not on the policy. When I told her that its crazy that the vehicle is not there she raised her voice and was plainly rude. I asked to speak to her supervisor but she told me that the supervisor was not available. <br> <br> She then logged the case and told me that dispatcher will phone King Price to verify the vehicle. Now what would have happened if this was on a weekend or at night?<br> <br> Its unacceptable that the vehicle was not loaded?<br> <br> To top it all off the tow truck they sent only arrived after 2 and a half hours!!!! Now in that whole waiting time no one from roadside assistance called me to follow up to check if the towtruck has arrived to collect the vehicle.<br> Even now no one has confirmed if I was assisted. <br> <br> Very bad service.<br> <br> I am getting quotes to move my 3 vehicles to a different insurer.