Lack of Service

My accident happened on 07 April 2015, registered the claim with Beverly-Ann, she said she will be handling my claim. I gave her information with regards to the location of my vehicle. She said she will let me know once she has the report, today I followed up with the call centre seeing that Beverly-Ann hadn't contacted me yet. The lady that took my call told me that the assessment is booked for tomorrow 10 April 2015 only. When I enquired why it will only be done tomorrow she said that she cant give me an answer &amp