Lack of Response on short fall cover.

I had a claim and my car was written off . I had items specified for an amount of R9500 which I was paying an extra premium , over and above that I had the credit short fall cover that I was paid an additional premium of R59 for the total financed amount. The agreement of lose was sent to me on the 8th of October I didn't agree on the settlement amount and the short fall was not included on the agreement of loss. Jean the claims manager explained to me what's not covered however the information he advised me with was totally different from what I was told at inception and failed to explain what's covered under the shortfall. I requested the call from the inception of the short fall cover and it was not sent to me.<br> I sent his consultant and himself an email for the full explanation on the 8th Oct they didn't respond, sent them the reminder on the 09 still didn't respond and today the 12 they still not saying anything when I call in the consultants are saying they will get him to get back to me. STILL WAITING<br> I would encourage the clients to take the short fall cover with their service providers not with KING PRICE because they looking for reasons not to pay.