Lack of resolution.

I have a cell phone claim with king price that I submitted 2 months back and it has not been settled till to date, I submitted all required document: I have blacklisted the phone, opened a case number, proof of ownership. I would like for this claim to be settled ASAP before I escalate it to the Ombud. The Assessor lacks empathy, his rude, difficult to reach, he keeps me waiting forever. I wonder who in the entire world would live without a phone for 72 hours, this has taken a toll in my business my clients cant reach me because i have no cellphone, i cant do anything positive, all i have bought is a small phone that is not even a smart phone at all, all I have left with now its just a laptop that I can barely use for most of my work staff. My number *** ID