Lack of Progress and Unacceptable Delays

I am extremely disappointed with my experience with King Price Insurance. I was involved in an accident on 15 December 2025 on the N2 route, and I did everything expected of me by submitting my claim promptly on 16 December 2025. Despite this, I only received the assessment report for my vehicle damages on 24 December 2025. Since then, for over a week, I have been repeatedly told that my claim cannot move forward because King Price is still waiting for footage from the N2 where the accident occurred. There has been no meaningful progress and absolutely no clear communication on how long this delay will continue. In the meantime, I am struggling daily. I do not have my own vehicle and am forced to rely on a borrowed car, which has made getting around incredibly difficult. The ongoing inconvenience and disruption to my life have been unbearable, especially during an already stressful period. I expected a far more efficient claims process and better communication from an insurance company I trusted. Instead, I’ve experienced delays, uncer*****y, and a complete lack of reassurance. This has been a very frustrating and disappointing experience.