Lack of customer service and acknowledging client.

***/2 - On the 15th March 2020 I was involved in a car accident and was advised that my claim was approved on the 3rd April 2020 by Bonolo Mabena. I responded to the email requesting if the excess amount had been recovered the man who knocked my vehicle. I received no response. On the 20th May 2020 I emailed Bonolo and sent the same email to the "claims email address" and no response. My emails were read as I put a read receipt on them however no one responded. On the 8th June 2020 I emailed them again and advised that I was going to complain on Hello Peter and move my insurance to another company. Shortly thereafter I received a response from Bonolo who emailed Eloise Pieterse to assist. Eloise then responded and emailed Judy Dlongolo as she is apparently the recovery agent assigned to my claim. Ten days later and I have still not received any feedback from anyone at King Price to advise me of the outcome of the recovery claim. Whilst I am grateful that my claim was approved and vehicle was fixed this lack of customer acknowledgement and service is pathetic from their side. I experienced the same bad customer service when I claimed for my sons laptop to be repaired the beginning of the year. It was a back and forth all the time with different stories from the consultants. Very disappointed in the service received. I am definitely not feeling like a royal client at all