Lack of communication & ownership

Dear King Price Team,

I am extremely disappointed with the way my claim has been handled. We currently have a vehicle in for repairs, which remains incomplete. The panel beaters requested an extension as the repairs were not finished, yet the assessor initially approved items and then later declined them without any feedback from either the assessor or the claims agent.

I personally had to call King Price, the panel beaters, and the car hire company to explain that my wife and I would be traveling out of the country, and I requested that the matter be resolved before our departure. Despite this, nothing was actioned. My claim was escalated, yet I received no email communication or updates.

At present, several repairs remain outstanding, and the assessment process has been unnecessarily delayed. To make matters worse, my car hire has shifted from a normal claim allocation to personal consumption, despite my clear communication about our travel plans and the urgency of resolving this matter.

I even contacted King Price while abroad, but to date, no progress has been made. This claim has been outstanding since 22 August 2025, and today is 06 September 2025—over two weeks without resolution.

The most unacceptable part of this situation is that my policy was canceled without any communication or explanation as to why. This is deeply concerning and unacceptable.

I trust all details of my claim and history of communication are recorded on your system. I expect urgent feedback, clarity on why my policy was canceled, and immediate action to complete my vehicle repairs.