Lack of Communication & Negligence & Dishonesty

The lack of communication and the negligence of the staff is very disappointing.

I am the one who has been running and asking for update since 3/1/23

I had an accident on the 7th, lodged a claim immediately by informing King Price about the whole incident.

Provided them with the documents and have been responding to emails and calls when they contact me.

I had the last call 21/12/23 from Judy at their legal informing me about the legal route they intend pursuing with the third party insurance if they have to recover the cost and she will inform me what the outcome is,

The next thing without a call or explanation the car is towed to panelbeaters, an email saying they will do the job however I must expect delays because they are closed.

Since I was told they are closed, I write an email, asking them not to start the job. No acknowledgement of my email, no calls for any response.

On the 3rd I call to follow up if they received my emails, Judy and her colleagues tells me she is on a campaign.

I am sitting with instructions that were never canceled. I went to check my car today 8/1/2023 the panelbeaters already fixed the car, the job was done even before I could stop the repairing since I do not have excess.

I am very disappointed and devastated as I am now having costs that I tried preventing and due to lack of communication and promises to call me back never happened.

I still don't have the access and I need my car ASAP. if only people were attentive and doing their job as they should

Fast