Lack of communication

My first experience on road assistance was bit horrible my car ran out of petrol on the road I use everyday when I called the insurance for assistance they told me it takes 30-45 minutes for arrivals of someone with petrol to assist me after an hour 20 minutes no one had called me at that point I called them back to find out as their communication had failed me they didn’t even update me on the whereabouts of the assistance I had to be the one who kept on calling then, which they then got the guy who needs to assist me

The most horrible part was communication that they never update or the service provider never update me on where they were so laid back and waiting for more than an hour not knowing what was happening was most horrible thing king price could do