lack of communication

Sadly I was in a car accident on the first week of April. I called kingprice and they immediately got tow company to tow my car. Since then ive waited for a quote from them, Bernice Bosch and Henry Nel have yet to give me detailed feed back after numerous emails sent to them. Amanda Jacobs has even asked Bernice to reply but sadly still nothing. Its already 3weeks. They yet to give me a simple quote. This is all I ask for. Coachworks the repair company has told me kingprice has the quote, so my question why I don't know of this? I don't mind the hold up but certainly make me understand whats the delay so my mind is at ease. Cause now im forced to flood you with email asking for clarity.