KZN floods!!! Home insurance disappointment

I have been with King Price for 6 years and have recently been very disappointed at how they handled my claim following KZN FLOODS

I logged my claim on the 12/04/22 and only got a decision on the claim on the 03/06/22. I am highly disappointed at ADELE MEYER who I CONSTANTLY followed around for updates. We had 5 different assessors; 2 construction companies , the senior assessor and a structural and civil engineer all spanning in a period of 7+ weeks. My concern is that they took payment for the house for 2years and never once sent an assessor and now they deem the structures as ‘not built to standard ‘ and they disregarded 3rd party damages and put blame on our structure as cause of collapse and thus refusing payout for that too. I’m saddened by the fact that in this 7week period more damage has been done whilst I waited on a futile process when I could have started repairs myself. And lastly, my cover included alternative accommodation which they did not want to authorise pending finalising claim whilst my family had to endure staying in an unsafe house. I’m definitely leaving them and would NEVER advise anyone to take home insurance with them.