Kings cab

<p>On the last three times I have "used" the Kings cab, there have been mishaps. The first time our driver had mysteriously been reassigned to someone else, and we had to wait an extra hour for the pickup. This was early evening, so to stick around and have another drink for an hour was bearable.</p> <p>The second time however, we booked a day before to make sure we had a pickup. After waiting for half an hour, we phoned the call centre and were told that there had been a mishap, and we would need to wait two hours for a pickup (this was at 11pm). We declined and made another plan. I emailed the complaints email address, and after 15 days I am yet to receive a response.</p> <p>The third time however, is really an indicative tale. Like the previous time, we booked a day before. The next morning, I got an SMS saying the booking had been made for Saturday(instead of Wednesday). I phoned the call centre, and they acknowledged the error, and assured me that the correction had been made. Later in the day, I called again to confirm that all was in order: it was.</p> <p>The pickup was at a convention centre, and I specifically didnt say where we were going to park(firstly because I didnt know where, and secondly because I wanted the driver to call me half an hour before the pickup time at 11pm). The arrangement was made for the driver to call me at 10.30pm and confirm which parking to come to. At 10.45pm, I called the call centre to follow up. They assured me repeatedly that the driver would call when outside.</p> <p>At 11.05pm, the call centre phoned me back and asked if the driver had arrived. He had not. At 11.30pm the call centre phoned back, and once again apologised that there had been another mishap, and I would need to wait till 12.30am. Again, I declined and made another plan.</p> <p>What is the point of this service if it does not work? I made every effort to ensure the third time was not a failure, yet it still did not work. I have been paying for this **** for two vehicles for over a year. Furthermore the complaints are not attended to, hence my posting here.</p>