Kingprice the worst Service ever

My car burned out on the 12th of October 2021, I called the kingprice emergency line, I was then told that since the fire department is on scene it is no longer a emergency they will put me thru to the claims department so a claim can be registered. I spoke to the claims department and after the claim was logged the lady told me that she will call me back in 5 min to tell me which towing company will come fetch the vehicle, I waited 3 hours and still no phone call so I called a towing company myself they arrived about 10 minutes later and then it took us another 40min to get them to authorise the towing company to take the vehicle. That afternoon I got a email to say that the assessor has been appointed and will be at the vehicle on the 13th of October which he was, I waited 2 weeks with no feedback from Kingprice I called the call center got thru to Durban when I asked to speak to a supervisor or manager I was told that they do not have a supervisor on duty but they will email the head of the claims department to call me by the afternoon it still did not happen so I called again this time I spoke to someone in Pretoria and was also told that they do not have a supervisor on duty. Long story short it is now the 4th of November after fighting with them since day one they have now approved the claim but now I am told that I am still going to pay the full premium this month and that it is going to another week or longer for them to pay the claim. This is the worst service I have received from a insurance company ever and believe I have had some bad experiences.