Kingprice - Terribly poor customer service!

Poor customer service. Was in an accident where our car was written-off. The claims process started over a week ago with the assessor communicating the write-off and his report submission. Yet no communication from the claims department to keep me informed through this process. I even acquired all documentation from the bank to help the process along and I have had to send the emails 3 times as everytime I called to follow-up, no documentation was attached to my claim?!

Irrespective of your insurance going down every month, one should rather pay for good customer service and proper communication when claims actually need to be processed!