Kingprice service is KA****

This is the second claim i have ever processed for my car!!!

1stly multiple service providers contacted me to fix my window(after a smash and grab incident), no one called to inform me u til i queried the silence...then service provider changed as i sas quering...over and above this, my car sustained additional damage which they claim i need to pay separate excess for...

What are we paying for when it comes to insurance? The call center is always directing you to thw wtong department and one spends an extended time explaining the same ish over and over again with no resolution at the end of the call. They just keep promising to call you back but they dont!!

I went through the same drama with my 1st claim 2 years ago!

Why am i even loyal to this undeserving brand?