Kingprice poor Customer service, unsatisfied customer

My wife was involved in a motor vehicle accident on the 19th November 2024, the vehicle she was driving was hit from the rear whilst stationery in traffic, we contacted Kingprice to proceed with the claim 25th November 2024, the vehicle went for assessment 26th and all paperwork was sent to Kingprice on the 27th November 2024 from the assessment centre.

I contacted Kingprice on the 5th December 2024 and they stated the received the assessment on the 4th December 2024 ,I should give them time to sort out the claim, I spoke to agent by the name of Sinqobile and Themba who informed me the vehicle was at RTM with management, in all of this I had mentioned my frustration of no agent from Kingprice contacting myself or my wife with regards to status of the claim,13 th December I spoke to Phumula and told her since I'm receiving no assistance from Kingprice regarding my claim, I was informed it's waiting for managers approval, I stated I will give them until 17 December to contact me with news regarding my claim as I have this vehicle parked in my garage that is damaged. 17th December Irwin Marillier calls my wife and says they need to do validation this claim and he only received this on the day. I spoke to Nqobile 18th December 2024 in retentions at Kingprice, as I told her I'm tired of paying for a service I'm not receiving, she insisted she assist me and put me through to Buyer whose response is I don't know when the claim will be sorted out. 1.I have had 2 previous similar claims that were sorted out within a week.

2.I have been a client with full comprehensive coverwith Kingprice for over 2 years.

3.its been 2 weeks I have been getting the run around no clear indication of what's going on, what is the status of the claim.

4.No formal apology and no clear indication as to when the claim will be finalized

5.No balance of consquences everyone apologizing but not assisting clearly, who is the perron in charge of the abovementioned claim?

6.Customers should be updated on status of the claim yet I had to be calling in regularly to get info regarding the claim, is that value for money or what you call customer service?