Kingprice not as loyal as they claim to be

I had an accident on 27 February 2024.It was a rainy morning my partner was driving,he ran over a stone on the road.2 minutes after hitting a stone we smell the oil.we stopped the car to check we then realised that the oil is coming out.we stopped in the middle of the road so my partner wanted to move the car to safety.Its then the light of oil pop up and we switched off the engine and call king price insurance.we explained exactly what happened prior registering the claim.my car its still under warranty

The insurance tow the car to Gobid Polokwane for assessment.Took them 2 weeks to assess the car.They approved the claim and took the car to Thompson car repairs where they installed new oil samp.They then took the car to VW for diagnose.The Thompson repair started to ghost me.I have to call so many times in a day to find out what’s going on with no luck. I called kingprice for information they told me there was a new damage the car is no longer starting.They told me the engine it’s damaged so they have to assess the damage again.

Then VW send Tompson repair new quotation for engine repair and Thompson emailed the quotation to Kingprice for approval.I called king price to check what’s the hold up.They told me they are waiting for “WYNAND”their assessor to advice them if the car it’s a write off or they have to do engine repair.Two weeks pass without any progress.when I call Thompson they said they are still waiting for King price to approve the new quotation,but when I call kingprice again they said everything it’s done on their side they approved everything.

Another two weeks pass with no phone call,sms,email or any other kind of communication,To my surprise when I call King price today 26 April the constant by the name Thina told me they are not going to repair my car because we did not stop immediately.I told them the truth yet they approve Why did they approve my claim and open up my car if they are not going to fix it. And why did they approve the second quotation and then decided otherwise

I really trusted king rice when I joined in 2022.what a disappointment. I don’t think I’ll ever refer it to anyone