1 reviews | Active since Oct 2017
KingPrice insurance shocking service ( delays, inconsiderate, no interest). MASSIVE REGRET TAKING THEM!!
I would not recommend King price insurance to anybody since i would hate anybody else to go through what i'm going through. I had an accident on 19 August 2017 and today being 08 October 2017 the company has managed to give me the run around. I have had zero claims with the company and up to date with all my premiums
After I lodged a claim I was asked to submit a whole lot of documents of which some of them were extremely personal. Including;, Hospital records and clinical records, bank enquiries, E-T-toll movements , 6 months bank statement’s from ALL accounts, SAPS enquires , finance house enquires, NATIS, iTC, and many more… .Upon me expressing the difficulty of obtaining some of the documents since i'm without a vehicle and also my work schedule, I was given 24 hours and the claim was rejected. I contacted their legal department, thereafter I submitted all they required on the 26th of September 2017, was then asked to use a different request form and had to go get the documents all over again which I supp**** on 28/09/2017. I have still not heard anything from this company.
The vehicle injured mostly in the front panel, damages were assessed to be around R50k (After i begged for the assessment to be done) I was the only vehicle in the accident with no third parties, the damages didn’t appear much. In my eyes it seemed like a fairly simple straight forward claim which should not take long to process. if this is how they handle such claims i don't want to know how they handle more complicated claim( write offs, third party involvement etc). I felt like I was being treated like a ******** by this company I guess I should have read some reviews about KingPrice insurance on HelloPeter before taking them, since I have discovered that this is such common practice with them. Completely not worth the price.
I can already predict the late response to this complaint. : > "Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide"
Good day Mr Langazana
As you are aware our claims department had requested certain documentation from your self in order to validate your claim, this documentation was not forthcoming hence you where sent a reasonable request notification. We further note that you where in contact with our internal ombudsman whom also requested you provide us with the relevant documentation which we note you have forwarded . This documentation has been sent to the agent handling your claim for further validation.
Should you require any further information kindly contact the agent whom is validating your claim.
Royal regards
The kings court
Good day Mr Langazana
As you are aware our claims department had requested certain documentation from your self in order to validate your claim, this documentation was not forthcoming hence you where sent a reasonable request notification. We further note that you where in contact with our internal ombudsman whom also requested you provide us with the relevant documentation which we note you have forwarded . This documentation has been sent to the agent handling your claim for further validation.
Should you require any further information kindly contact the agent whom is validating your claim.
Royal regards
The kings court