Kingprice insurance. Poor service from call center agent

In summary my car was written on 23june 2018. It was settled at an amount lower than what was owing to the bank. Leaving me with a shortfall to deal with. During the initiation of this insurance I can somewhat remember discussing this particular aspect with the call centre agent. They said my car will be insured for retail value. to me at that point in time I assumed it was the amount I paid for the car R156000 and not the value they settled R125000. So requested the recording of that initial call just to be sure of what was said. I could be wrong In the way I understood things . but I'd rather be sure. Since June I've spoken to numerous call centre agents promising me the recording within 2 days since it needs to be requested from the IT department. I've even spoken to Beverly and noted my annoyance and the lack of feedback with regards to my request, she herself said she will request the recording and get back to me as soon as she has it. two weeks past and she hasn't called . I called and spoke to Minogue. And requested the same thing and was told she would get back to me . This was last week . No call yet. Repetive calls to the call center and still nobody ever gets back to me and that really ****ing me off because they not taking my my query seriously even if they are busy this is not how you handle queries. feedback is important. I'm definitely not valued as a customer even though my premiums paid was up to date.

I won't be recommending kingprice to anyone in future due to the way they deal with their clients.