Kingprice ..Humiliation and Disrespect had enough

So here it goes... Nov2023 someone drove into the back of our car..after after having my licence for 15years this was my first ever accident and insurance claim..

I know Kingprice staff works everyday with accidents but I would have appreciated more affection and also explaining the whole process to me like a toddler ..well I ended up finding things out by myself.

Long story short.. car was booked in for repairs got the courtesy car etc on 20th of Jan 2025... so the 3rd party paid the excess on the 11 Dec 2024 and I got mail from legal dept at Kingprice saying that they will advise panelbeaters to waive the excess...

On 10th of Feb..2 months since 3rd party paid excess I went to go pick up our Car.. guess what ..KINGPRICE NEVER TOLD THE PANELBEATERS TO WAIVE THE EXCESS...when they phoned me they working on it this is while I wait at the panelbeaters for an hour waiting for them to advise to waive the excess bear in mind this is during working hours.

I want to understand WHY DID kINGPRICE NOT LIASE WITH PANELBEATERS ATLEAST WHEN THE CAR WAS BOOKED IN ON THE 20TH OF JANUARY.

Some advise ... start treating your customers like they the only one .. when people have claims follow up ask them if they okay send them a courtesy email to say what to expect next.

You take our premiums every month .. if debit orders dont go throufh you know to call so check in now and then and treat people like you want to be treated.

Definately cancelling my policy soon... the humiliation and disrespect was just too much today.

Thank you to the awesome staff at the Panelbeaters for assisting me and constantly phoning Kingprice even after they were told a differnet story everytime.