Kingprice dissatisfied client.

I have been a loyal kingprice customer for almost 7 years, I have been claim free, and one time I try to claim, my experience as been extremely disappointing, I tried contacting the claims department, been on hold for over 30mins nobody answers, there's an automated message that keeps asking you to either email or get them to call you back, or wait for a consultant, I repeated this process 7times. I then called again and chose an option to make changes to my policy, I got through a consultant in 30seconds, you can clearly see that kingprice on values a customer when then taking their money, but the after sales service is non existant, my advice to anyone that's with kingprice leave now, customer service is pathetic. I have asked them call me back to lodge a claim like 12 times , no call back, or email, or any communication feedback from kingprice.