KingPrice & DGC Glass wait a month to change a windscreen

My name is B Surjudeen, I am writing this review to express my dissatisfaction regarding my service provider KingPrice Insurance and a supplier who they use namely DGC Glass. I lodged a claim for a windscreen replacement at the begin of April 2025 and to date my windscreen has not yet been replaced. DGC glass rocked up at my workplace with a generic replacement which I had to verify with my vehicle OEM to ensure all is in order regarding the warranties that are still in place, I was assisted by Moreno Matshidiso, and the issues was resolved. DGC also witness the parking conditions at my workplace, and they were informed that there was not adequate space to work on my windscreen at work. Their representative called me and advised me that they will make arrangements for my windscreen to be replaced at home, which I agreed. Further I was informed by the representative that they fully booked due to the easter holidays up ahead and they will liaise closer to the time after easter long weekend to have my windscreen replaced. I did send an email to Moreno of Kingprice yesterday the 25th of April that my windscreen has still not been replaced, the response was I will follow up with DGC Glass, no further coms received. Today the 26 April at approx. 08:30 am my wife calls me informing me DGC Glass at our home, surprised, my response was I will be home in 30 minutes, I was out getting some hardware items for our bathroom reno. The response from the fitters standing at my home was they have many windscreens to fit and they will return after 12:00. Please bear in mind there was no prior contact from DGC Glass that they will be here today at 08:30am, they rocked up out of the blue. I waited the entire half day waiting for DGC Glass, also calling their *** number with nobody picks up the call. They never pitched. The issues that is rather frustrating is KingPrice using a supplier that doesn't care about King Price customers, and which points towards King Price managing its suppliers to ensure its customers are well taken care off. My other source of frustration is my premiums have escalated 30 % in a year with a single windscreen claim(not yet fitted), surely, I deserve better service that being pushed around by a supplier of King Price insurance. I don't mind using their drive-in centers, if they have such a place to have my windscreen replaced, but there is none that I am aware off. Deeply unsatisfied customer and I am contemplating changing my vehicle insurance service provider. Surely a month to change a windscreen is not the way to go.