Kingprice claims repudiation

After interacting with King price I receive one of the things I like doing, that is leaving reviews and customer feedback. I am very disappointed by this insurance house because they employ the systems to ensure that they can track the missed payments however when this system works against them you get responses that it is really your choice whether you want to continue to use our insurance or not.

The premium for the month of May was suppose to be paid for in the month of April and there was a reason that caused them not to be able to get the payment on the agreed date and then they then implemented the tracking of my account that was Naedo system which in turn recovered the missed payment, and the payment description was explicitly refererencing tracked payment however when I submitted the claim I am told this payment is only applicable to June as a premium, yet the payment description is saying Tracked Payment, the question how do you track a current payment ?

It is either this company does not have a clue what Naedo does and better yet they don’t know why they implement such if it’s not to protect their clients. I wish someone from Kingprice finance could do an awereness of this facility called Naedo and how does it impact them and worse how does it benefit the client, I am sure they don’t want to hear about how it benefits the client.

I have logged the case even with the Insurance Association because I strongly believe if you are not sure of how these facilities works rather stay away from them.

If I were to rate them and this is based on this claim I have with them is -20 out of 10 and this for looking for reason for not paying other than reasons for paying. And the disturbing sense of pride and achievement that you get from the voice of the claims handler it really begs the question why do we employ these risk companies yet comes at claim they look for the reason not to pay.

I wish the association and the payment product owners could come into a session made public to talk about this because this is a call for concern and I wish someone out there could identify this gap and close it, and right now I wish I was with the insurance company that has a payoff tag that says they look for reasons to pay other than reasons not to pay